A customer message arrives via email, another via Messenger, a third by phone. No one knows who replied to whom. Does that sound familiar?
At Tayo, we structure your service channels email, chat, social media, and text messaging to ensure your customers receive a quick response, no matter how they choose to reach out to you.
The real problem is not your customer support tool
Your customers contact you via email, live chat, or social media (where each message remains on its original platform unless you use Zoho Social), and sometimes even by phone, regarding the same issue. Without a comprehensive overview, messages get lost, follow-ups are forgotten, and no one can say how long it actually takes to resolve a problem.
For companies that also provide technical support or troubleshooting, every on-site visit costs time and money often for a problem that could have been resolved remotely.
What sets us apart:
we structure the service before making it faster.
We start by observing how your customers actually contact you, which channels they use, where delays build up, and what frustrates both your team and your customers.
Next, we configure your service tools so that:
- Your emails and live chats arrive in the same place, while your other channels remain organized, even if they don't all automatically merge into a single tool
- You know exactly how long initial responses and resolutions take
- Repetitive processes always follow the same steps, even as your team grows
And because a good tool makes no difference if the team doesn't use it consistently, we support its adoption through training, adjustments, and follow-up until it becomes the norm.
The expert behind
the support
Mélanie, Zoho integrator at Tayo Solutions
In his own words:
« Most service problems do not stem from a lack of good will. They arise from scattered information and processes that vary from one person to another. Our job is to make service more consistent, before seeking to make it faster. »
« Most service problems do not stem from a lack of good will. They arise from scattered information and processes that vary from one person to another. Our job is to make service more consistent, before seeking to make it faster. »
Respond to your customers, regardless of the channel.
- Your emails and live chats arrive in a single inbox
- Your social media messages remain accessible on their original platforms or can be consolidated in Zoho Social for a comprehensive overview
- Your text messages depend on your telephony service; we help you integrate them into your workflow
- Your team can respond from their desks or phones without losing the thread of the conversation
- An overview provides an at-a-glance view of the status of requests received via email and chat
Track what really matters
- A dashboard displays key statistics right from the start: request volume, response time, and resolution time.
- Detailed reports filterable by date, channel, or agent, reveal where delays are building up.
- Case stages follow a consistent process, regardless of team changes or growth.
Troubleshoot remotely, as if you were on-site.
- Take remote control of a computer (with the client's explicit consent) to resolve issues without an on-site visit.
- Share screens, transfer files, or communicate via chat, voice, or video during the session.
- For field troubleshooting, a technician can view exactly what the client sees using their phone camera, add visual markers, and provide step-by-step remote guidance without traveling to the location.
What our customers say about it
« Zoho Desk is a really open platform, so there are plenty of development possibilities to meet all our specific needs. »
OS4 Techno, IT services
Zoho customized for you,
not the other way around
Zoho One brings together more than 45 applications under a single license: sales, marketing, customer service, finance, HR, operations.
Most companies don’t need 45 apps. They need three or four good ones, well connected to each other. That’s where our work begins: we pick, set up, and link the tools that fit your reality, not some generic model.
Result: fewer software programs to manage, a single reliable source of information, and a team that finally knows where it stands.
A certified partner,
a team that stays by your side
Our team is certified in several Zoho products, including Desk and Assist. These certifications confirm our technical expertise, but what makes the difference for our clients is the support provided by a team that remains available even after implementation.
You now know how we simplify your customer experience. The next step is to discuss your situation, without jargon and without pressure.
