Groupe Prestige
unifies its operations with Zoho One

How to centralize multiple divisions in a single environment while maintaining their autonomy

As Groupe Prestige expanded its operations through the addition of new divisions and partnerships, managing operations became increasingly complex.

Each division used their own tools, processes, and CRM environment. This situation limited the organization's overall visibility, complicated collaboration between teams, and reduced opportunities to create synergies among the various entities.

The company also wanted to better integrate its field operations specifically measurement, excavation, and installation activities in order to connect them directly to its management environment.

Groupe Prestige

Industry

Construction and specialized services

Challenge

Harmonize the operations of multiple divisions running on separate CRMs, processes, and data.

Solution

Implementation of a unified Zoho environment integrating CRM, multi-entity financial management, automation, and field operations.

Result

A centralized platform offering greater visibility, more consistent processes, and improved coordination between divisions.

The challenge

Prior to the project, several challenges limited the organization's growth and management:

Multiple, independently operating CRM environments
Customer data scattered across different systems
varying from one division to another
Limited visibility into overall operations
Difficulty capitalizing on cross-selling opportunities
Field operations disconnected from sales and management processes

The goal was clear: to create a unified view of the company without imposing a single model on all divisions.

The solution

Tayo designed an environment based on the Zoho ecosystem to centralize operations while respecting the specific realities of each division.

At the heart of the solution lies a unified Zoho CRM environment that enables each team to access its own data while providing management with a consolidated view of the organization.

The solution includes, in particular:

Centralized CRM

The various CRM environments have been consolidated into a single platform featuring advanced role and permission management. Each division retains its autonomy while remaining part of the same environment.

Multi-identity management

The CRM was connected to several financial entities using a multi-book architecture, enabling commercial operations to be aligned with the group's administrative and financial reality.

Integration of field operations

Field activities have been integrated directly into the CRM to improve tracking, coordination, and the flow of information between administrative and operational teams.

Custom application

A custom application was developed for taking measurements in the field, enabling information to be centralized and integrated directly into operational processes.

Automation and communication

Several automations have been implemented to streamline follow-ups, standardize processes, and centralize client communications using Telnyx and Yeastar integrations.

In their own words:

« Today, we finally have a unified view of all our divisions and field operations. »

The results

Thanks to this transformation, Groupe Prestige now has a unified environment capable of supporting its growth while respecting the specific characteristics of each of its divisions.

A consolidated overview

Managers now benefit from better visibility across all operations and can make decisions based on a single source of information.

Harmonized processes

Practices have been standardized across divisions, facilitating collaboration and reducing operational disparities.

Smoother operations

Automating several tasks and integrating field activities have made it possible to reduce manual interventions and improve overall operational efficiency.